Privacy Policy

We collect information you provide directly to us, including: • **Personal Information**: Name, email address, phone number, billing address, and payment information when you create an account or make a purchase. • **Account Data**: Username, password, and account preferences. • **Service Data**: Domain names, hosting configurations, and technical settings associated with your services. • **Communication Data**: Messages, support tickets, and feedback you send to us. • **Usage Data**: Information about how you interact with our website and services, including IP addresses, browser type, pages visited, and time spent on pages.

We use the information we collect to: • Provide, maintain, and improve our hosting services • Process transactions and send related information • Send technical notices, updates, security alerts, and support messages • Respond to your comments, questions, and customer service requests • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and abuse • Personalize and improve your experience • Send promotional communications (with your consent)

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • **Service Providers**: With third-party vendors who assist us in operating our services (payment processors, domain registrars, data centers) • **Legal Requirements**: When required by law or to respond to legal process • **Protection**: To protect the rights, property, and safety of DuceHost, our users, and the public • **Business Transfers**: In connection with a merger, acquisition, or sale of assets • **Consent**: With your explicit consent

We implement robust security measures to protect your personal information: • **Encryption**: All data transmitted between your browser and our servers is encrypted using SSL/TLS • **Secure Storage**: Personal data is stored on secure servers with restricted access • **Access Controls**: Only authorized personnel have access to personal information • **Regular Audits**: We conduct regular security assessments and vulnerability testing • **Incident Response**: We have procedures in place to respond to data breaches promptly

We retain your personal information for as long as necessary to: • Provide you with our services • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records as required by law When you close your account, we will delete or anonymize your personal information within 90 days, unless retention is required for legal purposes.

You have the following rights regarding your personal information: • **Access**: Request a copy of the personal data we hold about you • **Correction**: Request correction of inaccurate or incomplete data • **Deletion**: Request deletion of your personal data (subject to legal requirements) • **Portability**: Request transfer of your data to another service provider • **Opt-out**: Unsubscribe from marketing communications at any time • **Withdraw Consent**: Withdraw consent for data processing where consent is the legal basis To exercise these rights, contact us at privacy@ducehost.com

We use cookies and similar technologies to: • Keep you logged in to your account • Remember your preferences and settings • Analyze site traffic and usage patterns • Deliver targeted advertising (with consent) You can control cookies through your browser settings. For more details, see our Cookie Policy.

If you have questions about this Privacy Policy or our data practices, please contact us: **Email**: privacy@ducehost.com **Address**: Lagos, Nigeria **Phone**: +234 XXX XXX XXXX We will respond to your inquiry within 30 days.